Is it ‘Art’? Does it have value even if it is?

So, we’re following a bunny trail here, nothing to do with sales or products. The blog is titled “Random Thoughts” for a reason…..

This morning, a FB friend posted a picture of William Eggleston’s photograph, “Memphis (Tricycle)”, asking “Is this photographic art worth $578,500?”

Um, no. Not as a photographic print. However, the CONTEXT was not obvious in the post and the CONTEXT makes a significant difference in this case.

A commenter on the original post felt compelled to ask in his own blog : “how much does knowing the place of the photograph in history change the perceived value?”

That is a phenomenal question – In my opinion it changes the VALUE only to the purchaser. The monetary value of ‘Art’ is defined strictly by the purchaser. However, knowing the historical significance of the piece and something about its place in the artists portfolio as well as its place in the world of ‘art history’ changes my perception of the person who paid what I consider to be an obscene amount of money for a photographic print from ‘lunatic’ to ‘dedicated collector or curator’.

Regardless of the logic presented by the artist or the gallery owner, the price of a piece of art is a number assigned by someone who has no intention of exchanging that amount of their own money to possess it. The only fair price setting structure is the open auction where people who are willing to pay get to decide how much. That doesn’t establish any sort of universal value, though. Because even at auction, the price only goes to the point that someone is willing to pay and no one else is. The value to the penultimate bidder is lower than the value to the eventual winner.

I shot a photograph in Paris of the cityscape with the Eiffel tower lit up and the beacon glowing its wedge of light across the night sky and thought ‘Hey, that’s a pretty cool photo. I’ll bet someone would exchange actual currency for a print of it.’ It hung in the gallery as a 16″ x 20″ framed print for about 6 weeks and was admired my dozens of people who liked it but did not believe that it was worth exchanging US$225 for. Then one day a young woman came in and said ‘I just came back from Paris and none of my photos are that cool; I’d like to buy it’. So what is the actual value of that photographic print? Who the hell knows. The US$225 price was a simple multiple of the materials cost to me and was, therefore, a random assignment of value. It’s possible that had it been priced at US$195 it might have sold sooner. It’s possible that if it had been priced at US$295 the same person would have purchased it for the same reasons.  It’s even possible that the same young woman could have come in to our gallery on a different day and not been compelled to make the purchase. There is simply no way to know.

Whenever we travel we tend to wind up in art galleries for some reason. We’re never actually shopping for art because we can’t even display what we already own but we never know what may wind up coming home with us because on that day OUR perception of the value of a particular piece met or exceeded the arbitrary price that was placed on it by the gallery.  We see a lot of truly beautiful works that we don’t purchase because our perception of the value is lower than that arbitrary price set by the gallery.

Several years ago I saw a painting sold for well over a million dollars that could have been done by any reasonably coordinated 2nd grader in two 20 minute sessions. It was a 36″ x 48″ canvas, painted white and then the lower quarter of the canvas was painted red. To me, that’s a complete waste of an expensive canvas.  The value, in my mind, is zero because it would take me time to restore the canvas to usable condition (to put an actual painting on it) and it would be more cost-effective to just go to the store and buy a new one instead. The value to someone else was obviously higher; they believed that it was worth parting with more money than the average American earns in their lifetime in order to own it.  Which of us is right about the VALUE of that painting? Both? Neither? Who gets to decide?

We own some pieces that other people have said “I would NEVER pay that much for that” while I’m thinking “I would have paid twice what they were asking in order to own that piece.”

Another comment on the original post stated (in part) that “Art has nothing to deliver to recipients!”

Remarks like that remind me of the sort of people who make me glad to not be a gallery owner anymore. In the minds of many I’m not qualified to critique or even speak on art because I’m not an acclaimed Artist, nor do I possess an MFA, but there was a time when I actually had to assist artists with pricing their work, matching clients to pieces and selling the ‘value proposition’ of specific pieces for specific clients and/or environments. I love art but I surely do hate the business of art.

It is my opinion that Art exists ONLY to deliver to the recipient.  With the exception of physical pieces which could be deconstructed and sold as components, ‘Art’ has no intrinsic value. A bronze sculpture is worth whatever the scrap dealer will pay for that weight of bronze only until a RECIPIENT sees the extrinsic value and wishes to trade an amount of currency in excess of that amount to gain possession of said sculpture. A painting or photographic print has virtually zero value to most of the people who will see it.

The important thing to remember here is that you, as the Artist, do not get to tell me that because I don’t think your piece is worth the price that you arbitrarily assigned to it that I must not have any true appreciation of ‘Art’. Do not confuse value with price; until somebody buys it for that price, it has no value.

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Expanding the marketplace..

As I’m learning about the new product line, I keep thinking of all the other areas where this technology could be used. The camera systems are, at their most basic level, designed so that the driver can quickly see an area outside of their normal field of vision without having to be distracted from the task of actually DRIVING.

School bus and transit systems are set up for the driver to monitor passenger activity without turning around. But what about the individual ‘soccer mom’? Is there a potential benefit to being able to see what’s actually happening in the back seat without turning around? And what does the dollars to stress ratio look like there? $100? $200?

Collision avoidance cameras are designed for the driver to see what’s behind the vehicle when backing. Makes perfect sense for fire trucks, the UPS van, delivery vehicles, etc. What about the guy who’s trying to hook up his boat trailer or RV? Having a camera on the tailgate and a monitor on the dash lets him keep his eyes in the cab and minimizes the confusion frequently witnessed when getting verbal instructions – ‘Little bit to the left… No, the other left’. What is that camera system worth? $100 ? $200? Is the ‘Rugged Outdoorsman’ willing to pay extra for a camera with a 12g shock rating or is he going to buy cheap cameras and just replace them frequently. (I think that is a whole new topic).

What about a two camera system for your horse trailer or RV? How cool would it be to have the ability to look into the stock trailer while you’re driving? Or, keep an eye on the kids in the back of the RV while you’re motoring down the Interstate. Many of the systems can be set up to choose between a toggle or split screen so you can look at one live feed at a time or see two (or more) feeds on the screen simultaneously.

While my primary focus is going to be selling both the collision avoidance and scene recording systems to fire departments, I’m curious to get some feedback on the other potential uses. Drop me a line using the ‘Email Me’ button on the About Me site if you’d like to share your thoughts…

 

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New beginnings and the value of relationships

We’re starting a new adventure here in the Mayernik household. Actually a couple of them but one is the leap of faith to start a sales/distribution business – NW Product Solutions.

We’ve talked about it before but it’s kind of a chicken/egg scenario, to a certain extent. You want to be independent and get a couple of products that you can sell into a market that you know and love. But, you don’t have any products in your portfolio so you have no track record for the supplier to judge you by which makes it harder to get the products to represent.

That’s where you find that all the time you spent developing relationships within your industry while you were selling as an employee can actually mean something.

After my abrupt termination in December, I stayed in touch with people because, why wouldn’t I? I had no idea what I was going to wind up doing over the long-term and no idea what sort of opportunities might present themselves. And over the years I had met some people that I genuinely liked and had established real friendships with. So while the wife and I were up in the Seattle area for the weekend, we got together for a purely social lunch with a couple that I used to sell to and the discussion turned to ‘what are you going to do next?’.  As it turns out, they are dealers for a product that isn’t very well represented in a market segment that I spent a lot of time in. So, they talked to their contact at the manufacturer, he called me, we talked about the product and its potential in the Fire market, now I’m a dealer. Based almost exclusively on the fact that I was highly recommended as a knowledgeable individual with integrity.

While this was going on, I got a call completely out of the blue from a guy that I hadn’t talked to in several years. We had originally met when I was the production manager at my former company and I needed a local shop to out-source some labor to. After I moved on to other roles and even after the company let him go as a vendor, we had kept in touch for a while and then sort of .. didn’t. But, he heard through the grapevine that I was out of the company and called to ask if I would be willing to do some prospecting and sales for him since he wanted to grow but he doesn’t want to try and be a sales guy.  He also said that he had tried hiring someone for sales a few years ago but it didn’t work out because of a lack of technical knowledge. He believes I can make this work because I have a technical background. He has confidence in my ability because we actually had to work through some electronic and mechanical issues together back in the day. He also knows me to be dedicated, motivated and trustworthy because we had developed a relationship that went beyond vendor/client.

This week, I got a call from the publisher/owner of a general aviation publication. My former company had never advertised in his publication but we had developed a bit of a relationship over the course of meeting at some aviation shows because he’s a nice guy and I’m not a total hosebag. I had bumped into him a few weeks ago at an aviation expo and semi-jokingly commented to him that I just needed for his NW sales guy to retire so I could take over his job. He called me the other day and said “I was thinking about our conversation a couple of weeks ago and I don’t really have anything defined right now but I would like to keep the conversation going because I’m sure there is a way that we can work together.” He’s not looking for an employee and I’m not looking for a ‘JOB’ but, he knows my reputation in the industry so he thinks we should both be thinking about how we might help each other out. We chatted about the potential impacts of social media and our new ‘digital world’ on print media and while we didn’t come up with a project, we did come up with some ideas that might be developed into projects.

At this point you’re probably wondering what my point is and it’s this -

Every relationship that you can develop beyond the buyer/seller level has personal and/or professional value.

While my family and casual acquaintances have worried about how long it was going to take me to find a job (and would it be as good as my last job?). I was simply keeping in contact with people until the right combination of circumstances aligned. I had pretty well decided not to job hunt because I didn’t want to wind up back in that situation where someone else could say “Oh, by the way, you’re out of a job now.” If the right job had popped up, I would have taken it but my plan was to find a product to represent independently in fire or aviation and build a business from there. So, here we go…..

 

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Can we talk?

Actually, the correct question is – can you talk?

If you’re active in social media then you have several different places where you communicate with people; Facebook, Twitter, Google+, LinkedIn, Flickr…the list seems to go on forever.

But ask yourself this – Am I communicating the same thing to multiple groups of people or am I communicating multiple times to the same group of people? Can I truly be myself all the time without losing business contacts or friends?

I try and maintain a little separation between the various platforms because I want to communicate a variety of things to different groups of people. My LI profile and network reflects ‘Professional Jeff’; that’s where I am a sales professional and trying to gain contacts and knowledge in differing industries and market segments. I’m known but not necessarily a friend. My Facebook profile is a little less restricted because the audience are people who know me pretty well; family members, personal friends, some business contacts who know me well enough that we consider each other friends. Twitter? That’s about as random as possible; there are a few followers who I actually know, there are a few that I am aware of and there are a few who have no apparent connection to any area of my life – they just showed up. My Facebook fan page is a different audience altogether because it’s focused on ‘Jeff the Artist’ and there is a separate Twitter following.

I have three separate blog pages running – this one is for ‘Professional Jeff’ but there is also ‘Jeff the Artist’ and ‘Jeff who has political and religious opinions.’ That one isn’t actually tied to me, if you Google my name you won’t find it listed. But wait, you say – “Why would you do that? Isn’t it kind of disingenuous to have a completely anonymous blog?” I think ‘no’ because, in my humble opinion, if we are going to do business together or you are going to appreciate me as an artist, it really shouldn’t make any difference whether I am Catholic, Jewish, Protestant, left wing, right wing or centrist.

On the other hand, if I post on my LinkedIn profile that I am really looking forward to saying ‘President Romney’ then I risk alienating a large group of people who think he’s the worst candidate in the history of rich white guys running for office…. Why would I do that?

Why would you do that? If your Twitter, Facebook and LinkedIn audiences are all the same people then you probably need to be a bit circumspect when sharing anything that’s really personal or potentially controversial about your faith or political beliefs in order to not risk turning off those people who fundamentally disagree with those beliefs.

If you use one of the ‘rebroadcasting’ services that posts all your tweets to LinkedIn and Facebook and all your FB status updates to Twitter and LI then you risk sharing the same information with everyone 3 times. What are the odds that someone is going to find that irritating and un-follow, un-friend, disconnect… in order to not hear everything you say repeated repetitively over and over again?

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Do the clothes make the man?

{EAV:d30c255a1113ff41} I was involved in a discussion in a Linked In group regarding how to dress. Specifically targeting the ‘Sales Professional’, the original question basically asked – Does anybody still wear suits or is it just me?

Discussion was lively and there were a few dogmatic individuals – one who suggested that if you dress anywhere below 2 piece suit then you aren’t truly a ‘Sales Professional’ and one who commented that a ‘true’ sales professional never has a casual Friday.

Ahem. The recurring theme of the comments, though, was exactly what I was taught many years ago – as a general rule you should aim for “Client +1.” For existing relationships this is fine because you know how the client dresses. Going into a new situation there can be a little guesswork involved.

The good news is that if you’re surviving as a sales professional then you’re probably smart enough to figure out how your clients generally dress.

If your target market is composed primarily of farmers, ranchers, agricultural types then it’s a safe bet that you’re going to find them in work clothes – jeans or coveralls. Jeans or khakis and a polo is liable to be the right call. If you call on a lot of fire departments, police departments, military units and work directly with the ‘rank and file’… You’d suppose they will primarily be in uniform, right? Go with a casual dress slacks and a company logo Polo or button down shirt, no tie. Meeting with senior officers? Step it up, dude; put on the tie.

The environment where the meeting is going to occur can help you out as well. Is it a bank or law office? Go with the suit.

The organizational function of the person you’re meeting with and the type of business they are in can help – Production Manager at an industrial facility? Shirt and Tie with sensible shoes is probably a safe bet. Safety officer on the ramp at an airport? I’d think Dockers and a Polo will get the job done.

Shoes matter a lot; when I called on a lot of fire departments I wore work shoes similar to what they would wear – plain, black, sturdy. Polished to a matte sheen. If I was going to do a “Presentation” with senior officers then I’d go with the wingtips.  Sneakers, trainers, running shoes.. whatever you call them, don’t call while wearing them unless you’re selling to … actually I can’t think of an appropriate time to wear them in sales. Get a pair of loafers if you have to have a casual shoe.

How you wear the clothes makes a difference, too. Make a point to learn how to iron. Showing up in wrinkled clothes or scuffed up and unpolished shoes communicates very quickly and effectively that you don’t respect them enough to prepare properly.

Be ready for things to go wrong. Make sure you have an extra shirt with you at a minimum…. sometimes coffee is NOT your friend…

Overall, I think the best advice for how to dress to meet with a client is this – Dress in such a way that no one will spend any time thinking about why you dressed the way you did.

 

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Social Media – Marketing tool? Networking Tool?

Perhaps it’s both? Yeah, I think that’s it; it’s a networking tool and a marketing tool.

I think the problem is that people get confused on how to use it so they wind up looking like the tool.

Success in social media, in my humble opinion, is about whether you can ENGAGE your prospects and customers in some sort of relationship with you or your company. So it’s not entirely about the numbers. Having 15,000 ‘Fans’ on your Facebook page is only useful if a significant number of them are commenting, sharing, questioning. In other words – ENGAGING. Same with Twitter and Linked in; the number of people in your network isn’t nearly as relevant as the activities of those people. If you have 20,000 followers on Twitter and your message is not being re-tweeted periodically, your links aren’t being clicked, @replies aren’t coming to you; then you need to rethink your strategy because your message isn’t creating any engagement.It doesn’t matter how much you talk if no one is listening.

The biggest thing that I see done wrong on all these platforms is the ‘broadcast’ style of communicating. Contrary to the ideologies of the 1950′s, telling is NOT selling.

No one appreciates a high pressure pitch. Today’s consumer wants to make an educated decision and feel confident that the purchase decision is correct. The challenge here is that ‘Correct’ means different things to different people in different situations so you have to do some discovery to figure out what is actually motivating the purchase.

You are a far more important component of the sales process than you might think. If you are not credible and trustworthy then the product or service you offer is irrelevant. Unless you have zero competition then the deciding factor in whether the sale moves forward could very well be whether the prospect is comfortable doing business with you.

Educate your prospects and customers on what you do better than any of your competitors. First, though, you need to know why that thing matters to your customer. However much you love the ‘Unique Selling Proposition’ that your marketing department spent so much time crafting; if it isn’t relevant to the customer, it’s useless. If you are reputable, competent and professional then a well informed consumer is your best asset.

 

 

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The changing definition of “cold call”

There is a lot of talk about researching your prospects to learn about them so the call won’t be cold. In my opinion, the logic doesn’t hold up. Just because you know something personal about the prospect or you know something special about their business the call is not suddenly a warm call. They don’t know you, therefore you are calling them cold.

I think that the real discussion here is about comfortable versus uncomfortable cold calls. If I know something about my prospect and their business, I am more comfortable calling them to see if we can work together. If they are just a name and phone number? I have to do a lot more initial discovery work on the first call and that’s uncomfortable.

By all means, spend some time researching your prospect – follow them on Facebook or Twitter, read their discussions and comments in forums or on Linked In, check out their website or blog, look at the pictures they share on Flickr and the videos they post to YouTube. But please understand, if you haven’t interacted with them before and they don’t know you – It’s still a cold call even if you know their dog’s birthday.

 

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What value do you bring to the sale?

I saw this retweeted a couple of weeks ago and saved it because it struck me as being hollow enough to comment on: “It is not about your product. It is not about relationships. It is about your insight” My very first thought was ‘If you’re not providing insight, do you even HAVE a relationship that could lead to a sale’?

 

If you don’t have a relationship, how are you going to provide insight? Hmmm, I think that makes ‘relationship’ pretty important.

 

If you don’t know your product, what are you going to provide insight about?

 

The foundation of the vendor/client relationship has to be the value that the vendor brings to the table. That can’t all be based on the product. Regardless of whether you are selling a tangible, physical product, a consulting service, a software package….you have to, at a bare minimum, understand the customers need for you to be there to begin with and ideally you should know the customers business or situation well enough that you can anticipate potential problems that you could help them solve.

 

You absolutely need to have a relationship with the customer that will allow you to uncover their actual needs. They have to believe that you can help and that you want to help.  Try to keep in mind that when someone is shopping for a drill it’s because they need a hole.  Someone who is shopping for an ERP solution may actually need cohesiveness in the sales team.

 

You absolutely need to have a product that will help the customer resolve their need. No matter how great you are, if you can’t help them solve a problem then you’re wasting everybody’s time by being there. <rant> I get these automated computed calls every so often that start with ‘This is an important message regarding your current credit card account” and then go on to tell me about how they can save me interest fees. If I had a credit card, that might be relevant. The reality is, they’ve stolen 30 seconds from my life every time they call to sell me a service that I can’t use and it kind of pisses me off. </rant>

 

Know your product and build a relationship and you’ll be able to provide insight.

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I think the obituary is premature….

I’ve been reading lately that cold calling is dead. I really don’t think that it is. I think that to some extent it may have evolved and in certain instances become less relevant and/or useful but it’s alive.

Now I will confess to being a little bit biased – I know a few people who absolutely hate the ‘cold call’ and will do anything they can to never have to make it. Personally, I’m not that way; if I believe I can offer something of value, I have no problem calling up and introducing myself and my solution to someone whom I’ve never met and who doesn’t know me from Adam’s housecat.

There are a couple of situations where I think the cold call is a requirement; if you’re new to a market segment or if you’re introducing a product concept that’s new to the market, sometimes you just have to smile and dial.

I’ll use a soft opening along the lines of ‘I’m not sure if this something that you might find valuable but I have some customers in similar (industries, jobs, situations) who have been able to benefit and I’d like to get a few minutes of your time to see if there is a potential for us to work together.’

It can be pretty satisfying to get a win that way, too. If the sale started with a tradeshow contact it’s not quite as complete a victory psychologically as when you know that the customer had no idea you were even out there until you called. I don’t recommend a steady diet of it but it’s a nice occasional treat.

In a truly fair and just world, every potential customer would already either know me or know my company. But let’s be realistic here, the world is not about ‘fair and just’.

The evolution of cold calling is that ‘social media is the new cold call’ but in order to drive that inbound activity, something has to make an impression on the customer. You can tweet value messages until the cows come home but if you have 9 followers; who cares?

Some advice I got a while back sticks with me on the subject – a fairly savvy sales/biz-dev guy said ‘You know, this internet stuff is really great but at some point, you have to just pick up the phone and call some people.’

If all you do is cold call, you have a pretty tough row to hoe. You might succeed but there’s a lot of unnecessary stress. If you never cold call, you might succeed but I sure like my chances better.

I think a much more reasonable approach is to work the pipeline from every angle – build your twitter base, get ‘Likes’ on your Facebook page and add connections on LinkedIn so people know who you are and how to find you. But, at some point, you need to just pick up the phone and call some people.

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How to be happy and succeed in sales (1)

I believe that a fundamental key to success in sales is to sell a product that you believe provides value to a market that can benefit from it.  It can’t be all about the paycheck if you want long-term success. It has to be at least a little bit about the paycheck or you will struggle with motivation.  If you want to be happy and successful – you need to find a product, problem or solution that you actually care about.

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